Terms and conditions

Deposit and balance

The standard non refundable deposit of £50 per person must be paid at the time of booking. We reserve the right to ask for additional amounts if we need to book and pay for flights. Higher deposits may also be requested according to offers contracted. This will be made clear at the time of booking.
Please note that all deposits paid are non refundable which include the flights where applicable.
All flight packages includes a booking fee of £20 per person which is non refundable in any circumstances.

For groups of 10 people or more, an initial non refundable deposit of £200 will be requested at time of booking, the balance will be due within 1 month. If the booking include flights, additional payment will also be required.

The balance of your holiday should be paid by the date indicated on your booking confirmation (normally 8 weeks before departure).

Bookings made less than eight weeks before departure must be paid in full at the time of booking. If the balance is not paid at least 4 weeks before departure, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section.

All prices quoted include a non refundable handling fee. The amount will be shown on the quotation.

Payment methods

Bank Transfer

Debit cards

Cheques

Personal credit cards ** (except AMERICAN EXPRESS)

A supplement of 1.5% will be charged for "commercial" cards

** For Turkey bookings, we will only accept the initial deposit by credit card, further deposits and balances to be paid by bank transfer, debit card or cheque

Changes to your booking

If, after your confirmation has been issued and your deposits have been paid, you wish to make a change, the following amendment fees will apply:

a- If you wish to change the date/destination of your holiday, there will be an amendment fee from £50 per person to a maximum of £100 per person depending on destination, plus any difference in costs between the original booking and the revised booking.

b- If you decide that you would like to change something on the itinerary, i.e., amend golf times, hotels, crossing times etc, an amendment fee of £10.00 will be levied, per change.

c- Any buggies, trolleys, meals, etc should be requested at the time of booking. If they are requested after, we will levy a £5.00 administration fee, however as payment for these services are required locally A Golfing Experience will not accept liability if these services are not provided by the supplier.

Alterations in costs

Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, transportation costs (including the cost of fuel), we will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase. If that surcharge amounts to more than 10% of the holiday price then you may cancel and receive a full refund of all money paid provided the cancellation is made within 7 working days of the issue date of the revised confirmation of booking invoice. However, there will be no change within 30 days of departure and we will always do our utmost to avoid passing on these unexpected charges.

Cancellation charges

You or any other member of your party may cancel your holiday at any time provided that the cancellation is made by the person who is responsible for confirming the booking with A Golfing Experience. This must be communicated to us in writing. We will retain your deposit and, in addition, apply cancellation charges as below (for bookings travelling to Turkey, see paragraph below):-

(a) In the event of cancellations more than 8 weeks prior to the date of travel, the deposit will be forfeited.

(b) For cancellations received 8 weeks prior to travel, the charge will be 100% of the total holiday cost.

Bookings travelling to Turkey:

These cancellation charges do not apply for bookings travelling to Turkey, please check your booking confirmation for specific booking terms and conditions and cancellation charges.

Note: If the reason for the cancellation is covered under the terms and conditions of an insurance policy, you may be able to reclaim these charges.

Accommodation

Your accommodation is usually reserved for you from 3 pm, on the day of your arrival. In most cases, rooms must be vacated by 11 am on the last day of your holiday. (Times referred to above are local times)

Any star ratings shown on this website are the official local ratings for each property. They do not always provide a consistent guide to quality and cannot be compared from country to country.

Most resorts have introduced a ‘Taxe de Sejour’. This usually only amounts to a few Euros per person per day and is payable locally.

As we do not exercise any direct control over the running of the Hotels or Self Catering accommodation, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.

Golf

As we do not exercise any direct control over the running of the Golf Courses, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.

Green fee vouchers will only be valid for the date and time shown. They are not transferable and refunds are not possible, unless the course concerned is closed.

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

Most overseas golf courses require handicap certificates. It is your responsibility to obtain one before your departure from the UK and to carry it when necessary.

The majority of European golf courses require players to have soft spikes and we advise these should be fitted before your departure. They can also be fitted at the local course for a small charge.

Each golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the golf course and are final. We cannot be held responsible should inclement weather prevail.

Buggies are available at most courses and can be reserved by us. However, they have to be paid for locally and the golf courses can decide at any time not to allow the use because of adverse weather or any other reason. A Golfing Experience cannot be held responsible for this.

Travel and Vehicle Documents

Travel documents will normally be forwarded to you 14-21 days prior to departure, provided that the balance of your account has been settled in full. Please ensure that your passport is valid for the countries to be visited with the appropriate visa if required.

A full valid driving licence is required for driving in Europe. You should also ensure that you have your registration document and insurance certificate with you.

Unused vouchers cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund A Golfing Experience.

Please ensure that your passport are valid for the country you are travelling to.

Planning Your Holiday

We advise you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient driving time in order to reach your destination at the correct time. We cannot be held responsible for any costs incurred due to your late arrival at either a hotel or golf courses. It is essential that you advise the hotel by telephone if you plan to arrive after 6 p.m. (local time)

Conditions of Carriage

All Flights, cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued subject to conditions of the Carriers. A Golfing Experience cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees

Flights

We have an ATOL license, ATOL 5908, which enables us to book flights on your behalf. For any flights booked by us, we will charge £20 per person administration fee.

Please note that a lot of airlines now charge extra for golf clubs and luggage and it is your responsibility to ensure that they are prebooked and paid for before departure.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder orotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Travel Insurance

Travel Insurance is essential when you’re travelling as it provides protection against financial loss resulting from your trip being cancelled or delayed, theft of valuables, medical expenses and even legal or personal liability expenses you may incur whilst on your holiday. Most comprehensive travel insurance policies include an emergency assistance element to ensure that you are cared for and returned home in the event of a medical emergency.

It is a condition of booking that you must have insurance cover. By booking a holiday with us, you confirm that you and all members of your party have adequate insurance cover for your trip.

We have entered into a special arrangement for golf travel insurance with Golfguard Ltd and our customers are able to take advantage of specially reduced rates for Golfguard Travel Insurance which is recommended as a Best Buy in Which? magazine. The insurance can be applied for online by clicking here or if you have any questions by telephone on 0800 581801.

Complaints during your break

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

Channel Crossing Travel Information

Eurotunnel

Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by Eurotunnel on departure. Proceed to the self check-in lane and quote your eight-digit Eurotunnel booking reference on the machine (you will find this number on your transport voucher).

You must arrive at least 45 minutes prior to your booked departure time, to allow for check-in procedures and passport control.

Vehicles powered by LPG and dual-powered vehicles will not be accepted on Eurotunnel.

P&O Ferries

Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by P&O on departure. Please hand in your transport voucher with your booking reference number when you check-in to receive your ticket.

Check-in at least 30 minutes prior to departure.

Brittany Ferries

Your Brittany Ferries E ticket is included with your travel documents.

Check in is 45 minutes prior to departure.

Delay Policy

Should delays occur please ensure you have sufficient funds to pay for any additional expenses as these are your responsibility. We will do everything possible to assist clients faced with delayed departures but we cannot accept liability. All clients are strongly advised to take out Travel Insurance which contains a comprehensive Delay Protection section.

Other Terms

You are responsible for ensuring that you are at the correct departure point at the correct time — we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. We reserve the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.

A Golfing Experience is a member of the Association of Independent Tour Operators. To contact the Association visit www.aito.co.uk or call 020 8744 9280

THE AITO QUALITY CHARTER

QUALITY CHARTER

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY

An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES and WEBSITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM

All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.

CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.