Terms & Conditions

A Golfing Experience is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.co.uk or call 020 8744 9280.

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

 

EXCLUSIVE MEMBERSHIP 

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

 

FINANCIAL SECURITY 

An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo.  This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member.  Members have to comply with the UK Government Regulations in this respect.  Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

 

ACCURATE BROCHURES and WEBSITES 

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

 

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays.  They listen to their customers and always welcome suggestions for improving standards.

 

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

 

All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.

 

All members endeavour to deal swiftly and fairly with any issues their customers may raise.   In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

 

 

A non refundable deposit of £50 per person must be paid at the time of booking. We reserve the right to ask for additional amounts if we need to book and pay for flights in full at the time of booking your holiday.

An invoice for the balance of your holiday will be sent to you eight weeks before the holiday departure date and must be settle immediately. Bookings made less than eight weeks before departure must be paid in full at the time of booking. If the balance is not paid at least 4 weeks before departure, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section. A surcharge of 3% will be charged on credit card payments. We do not accept AMEX or debit cards. There are no charges on cheques.

 

Changes to your booking
If, after your confirmation has been issued and your deposits have been paid, you wish to make a change, the following amendment fees will apply:

a- If you wish to change the date/destination of your holiday, there will be an amendment fee of £20 per person.

b- If you decide that you would like to change something on the itinerary, i.e., amend golf times, hotels, crossing times etc, an amendment fee of £10.00 will be levied, per change.

c- Any buggies, trolleys, meals, etc should be requested at the time of booking. If they are requested after, we will levy a £5.00 administration fee, however as payment for these services are required locally A Golfing Experience will not accept liability if these services are not provided by the supplier.

 

Cancellation charges
You or any other member of your party may cancel your holiday at any time provided that the cancellation is made by the person who is responsible for confirming the booking with A Golfing Experience. This must be communicated to us in writing. We will retain your deposit and, in addition, apply cancellation charges as below:-

(a) In the event of cancellations more than 8 weeks prior to the date of travel, the deposit will be forfeited.
(b) For cancellations received 8 weeks prior to travel, the charge will be 100% of the total holiday cost.

Note: If the reason for the cancellation is covered under the terms and conditions of an insurance policy, you may be able to reclaim these charges.

Alterations in costs
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, transportation costs (including the cost of fuel), we will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase. If that surcharge amounts to more than 10% of the holiday price then you may cancel and receive a full refund of all money paid provided the cancellation is made within 7 working days of the issue date of the revised confirmation of booking invoice. However, there will be no change within 30 days of departure and we will always do our utmost to avoid passing on these unexpected charges. 

Accommodation
Your accommodation is usually reserved for you from 3 pm, on the day of your arrival. In most cases, rooms must be vacated by 11 am on the last day of your holiday. (Times referred to above are local times)

Any star ratings shown on this website are the official local ratings for each property. They do not always provide a consistent guide to quality and cannot be compared from country to country.

Most resorts have introduced a ‘Taxe de Sejour’. This usually only amounts to a few Euros per person per day and is payable locally.

As we do not exercise any direct control over the running of the Hotels or Self Catering accommodation, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.

 

 

Golf
As we do not exercise any direct control over the running of the Golf Courses, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.

Green fee vouchers will only be valid for the date and time shown. They are not transferable and refunds are not possible, unless the course concerned is closed.

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

Most overseas golf courses require handicap certificates. It is your responsibility to obtain one before your departure from the UK and to carry it when necessary.
The majority of European golf courses require players to have soft spikes and we advise these should be fitted before your departure. They can also be fitted at the local course for a small charge.

Each golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the golf course and are final.We cannot be held responsible should inclement weather prevail.

 

Buggies are available at most courses and can be reserved by us. However, they have to be paid for locally and the golf courses can decide at any time not to allow the use because of adverse weather or any other reason. A Golfing Experience cannot be held responsible for this.

 

 

Travel and Vehicle Documents
Travel documents will normally be forwarded to you 14-21 days prior to departure, provided that the balance of your account has been settled in full. Please ensure that your passport is valid for the countries to be visited with the appropriate visa if required.

A full valid driving licence is required for driving in Europe. You should also ensure that you have your registration document and insurance certificate with you.

Unused vouchers cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund A Golfing Experience.

 

 

Planning Your Holiday
We advise you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient driving time in order to reach your destination at the correct time. We cannot be held responsible for any costs incurred due to your late arrival at either a hotel or golf courses. It is essential that you advise the hotel by telephone if you plan to arrive after 6 p.m. (local time)

 

 

 

We have an ATOL license which enables us to book flights on your behalf. For any flights booked by us, we will charge £5 per person administration fee.

Please note that a lot of airlines now charge extra for golf clubs and luggage and it is your responsibility to ensure that they are prebooked and paid for before departure.

 

 

Travel Insurance
Travel Insurance is essential when you’re travelling as it provides protection against financial loss resulting from your trip being cancelled or delayed, theft of valuables, medical expenses and even legal or personal liability expenses you may incur whilst on your holiday. Most comprehensive travel insurance policies include an emergency assistance element to ensure that you are cared for and returned home in the event of a medical emergency.

We strongly recommend that you and all members of your party are adequately insured as soon as you book your holiday. Indeed it is a condition of booking that you must have insurance cover and by signing our booking form, you confirm that you have done so.

 

 

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

 

All Flights, cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued subject to conditions of the Carriers. A Golfing Experience cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees

 

 

Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by Eurotunnel on departure. Proceed to the self check-in lane and quote your eight-digit Eurotunnel booking reference on the machine (you will find this number on your transport voucher).

You must arrive at least 30 minutes prior to your booked departure time, to allow for check-in procedures and passport control.

Vehicles powered by LPG and dual-powered vehicles will not be accepted on Eurotunnel.

 

Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by P&O on departure. Please hand in your transport voucher with your booking reference number when you check-in to receive your ticket.

Check-in at least 30 minutes prior to departure.

 

Your Brittany Ferries E ticket is included with your travel documents.

Check in is 45 minutes prior to departure.

 

 

Delay Policy
Should delays occur please ensure you have sufficient funds to pay for any additional expenses as these are your responsibility. We will do everything possible to assist clients faced with delayed departures but we cannot accept liability. All clients are strongly advised to take out Travel Insurance which contains a comprehensive Delay Protection section.

 

 

Other Terms
You are responsible for ensuring that you are at the correct departure point at the correct time — we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. We reserve the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.